Privacy Policy

Introduction

At UnicyFalcon ("we", "us", or "our"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our logistics management platform.

Information We Collect

Information You Provide

Account Information: Name, email address, phone number, company name, and billing details when you create an account.
Business Data: Delivery addresses, customer information, order details, and fleet data that you input into our platform.
Communications: Messages, support tickets, and feedback you send to us.

Information Collected Automatically

Usage Data: Information about how you interact with our platform, including features used, pages visited, and actions taken.
Device Information: Browser type, operating system, IP address, and device identifiers.
Location Data: GPS coordinates from driver mobile applications (with explicit consent).

How We Use Your Information

We use your information to:

Provide and maintain our logistics management services
Process orders, deliveries, and payments
Send transactional communications and service updates
Improve our platform and develop new features
Provide customer support and respond to inquiries
Ensure platform security and prevent fraud
Comply with legal obligations

Data Sharing and Disclosure

We may share your information with:

Service Providers: Third-party vendors who assist us in operating our platform (hosting, payment processing, analytics).
Business Partners: Integration partners when you choose to connect their services.
Legal Requirements: When required by law, court order, or government regulation.

We never sell your personal information to third parties.

Data Security

We implement industry-standard security measures including:

SSL/TLS encryption for all data transmission
Encrypted storage of sensitive data
Regular security audits and penetration testing
Role-based access controls
Multi-factor authentication options

Data Retention

We retain your data for as long as your account is active or as needed to provide services. After account closure, we retain certain data for a limited period to comply with legal obligations and resolve disputes.

Your Rights

You have the right to:

Access your personal data
Correct inaccurate information
Delete your account and data
Export your data in a portable format
Opt-out of marketing communications
Withdraw consent for data processing

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Email: privacy@unicyfalcon.com
Address: UnicyFalcon, Privacy Team